Overview
An environmental services company with over 16,000 wireless devices struggled with rising mobility costs, inefficient budgeting, and manual device management. GoExceed’s mobility automation platform helped the organization uncover hidden waste, streamline operations, and reduce IT spend by more than $4 million—all without changing carriers or disrupting operations.
The Challenge
Overburdened IT Department & Inefficient Budgeting
With more than 16,000 wireless devices deployed across three different carriers, the company faced rapidly increasing mobility expenses and a growing number of manual IT tasks. Help-desk tickets, upgrades, and deactivation requests overwhelmed the IT team, consuming time and inflating costs.
Lacking the ability to manually review each device and identify unused lines or unnecessary charges, the organization had no visibility into true spend or optimization opportunities. As budgets tightened and workloads increased, they turned to GoExceed to automate processes and take control of their mobile environment.
Core Pain Points
Excessive Spending
Mobile Complexity
Manual Workflows
The Solution
From Overpaying to Budgetary Freedom
GoExceed began with a comprehensive analysis of the company’s mobility landscape. The optimization platform quickly uncovered hundreds of unused devices, active lines with no corresponding equipment, and excessive data overages draining the company’s budget.
By adjusting plans and removing unused lines, GoExceed helped the organization eliminate $60,000 per month in excess IT spend.
Solve(X), GoExceed’s automation platform, integrated directly with the company’s ServiceNow environment and assumed ongoing management of mobility-related tasks—from service requests to troubleshooting and device actions.
Solutions Delivered
Lifecycle Services
Solve(X) Platform
Inventory Control
Contract Negotiation
The Results
Optimized Mobile Management
GoExceed continues to support this customer with integrated help-desk support, monthly bill auditing, and ongoing cost analysis to optimize spending. By restructuring wireless processes and automating manual tasks, GoExceed reduced the workload on the IT department and strengthened overall operational efficiency.
GoExceed also negotiated with carriers on the client’s behalf, securing fair, industry-standard contract rates and improving alignment across all carriers. Over two years, the company saved more than $4,000,000 in mobility costs.
The customer recently signed a 3-year contract renewal with GoExceed, reflecting a highly positive ROI and long-term confidence in the partnership.
Key Outcomes
- $60,000 saved per month
- 3-year contract renewal
- 24-hour U.S.-based support
Unlock Data. Empower Decisions.
GoExceed is a market leader in data-driven mobility automation solutions. Using AI-powered tools and deep industry experience, GoExceed helps organizations reduce mobility costs by 20% to 40% annually, streamline IT operations, and maximize the value of existing enterprise systems, without requiring carrier switches or contract changes.
Ready to Take Control of Your Mobility Operations?
Schedule a demo to see how GoExceed can streamline your mobility processes, automate manual workflows, and significantly reduce IT spend.
(888) 856-7878
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